AI
- Grounded retrieval with citations
- Multilingual knowledge indexing
- Tool calling against your backends
- Workspace-scoped instructions
- Streaming replies across channels
Features
Product capabilities
Applications
- Managed Marketplace Apps
- Custom SDK applications
- Restaurant Pro & Clinic Pro
- Shared platform services
- Per-workspace install & config
Customer Hub
- Unified customer identity
- Conversation and activity context
- Cross-channel continuity
- Team visibility with RBAC
- Handoff-ready history
Organization Workflows
- Events, approvals, and tasks
- Multi-step business processes
- Human-in-the-loop steps
- State until completion
- Cross-team handoffs
Channels
- Website widget
- WhatsApp Business
- Internal Portal
- API / WebSocket
- Configure once, deploy everywhere
SDK & Marketplace
- External SDK Connections
- Signed /qefro protocol
- REST & OpenAPI tools
- Managed Marketplace installs
- On-prem capable backends
Storage & Marketing
- Document & site knowledge stores
- OCR for scans and images
- Lead capture in-channel
- Campaign-ready customer context
- Execution and conversation logs
RBAC & Workspaces
- Owner / Admin / Member roles
- Tenant and workspace isolation
- Scoped tools and secrets
- Team boundaries per app
- Billing restricted to owners
Shared foundation
One platform under every application
Every managed or custom app shares AI, Customer Hub, workflows, storage, channels, and RBAC — so you do not rebuild the stack for each use case.
Connect
SDK, Marketplace apps, and webhooks against systems you already run.
Engage
AI chat, WhatsApp, and voice with live business data from connected capabilities.
Automate
Business events trigger WhatsApp, tags, assignment, follow-ups, and tasks.
Govern
Workspaces, teams, secrets, and role-based access in one Admin Console.
Channels
Channels are delivery surfaces — not the product
Website, WhatsApp, Internal Portal, and API all reach the same applications, tools, and permissions.
| Surface | Audience | Auth | What it reaches |
|---|---|---|---|
| Website widget | Customers & visitors | Widget JWT / identify() | Apps, tools, Customer Hub |
| Customers on messaging | Channel + identity mapping | Same apps and workflows | |
| Internal Portal | Employees & teams | Email OTP + workspace session | Team knowledge and internal tools |
| API / WebSocket | Your products & UIs | API credentials | Programmatic access to the platform |
AI business software
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